Looking for a trusted emergency locksmith in South London? Below are answers to common questions about lockouts, pricing, key cutting and home security.
Emergency Locksmith Services
🔑 How quickly can an emergency locksmith arrive in London?
We aim to respond to emergency call-outs in Wallington and nearby areas like Sutton and Croydon as soon as possible, within 30–60 minutes, depending on traffic and your exact location.
If you’re locked out or dealing with a broken lock, call us on 020 8669 7034 and we’ll give you an accurate arrival time straight away.
🔑 What should I do if I’m locked out of my house?
Stay calm and avoid forcing the lock, as this can cause expensive damage.
Call us immediately. We can quickly and safely regain entry and secure your property.
🔑 Can you open a locked door without damaging it?
In most cases, yes. We use non-destructive entry methods wherever possible. Our locksmiths can open doors without damaging the lock or door when conditions allow.
Pricing & Costs
🔑 How much does a locksmith cost in London?
As every job is unique, the cost depends on the job. We provide clear, upfront pricing before any work begins, with no hidden fees. Call us for a fast quote based on your situation.
🔑 Do you charge a call-out fee for locksmith services?
We are transparent about our pricing. We will always explain any call-out charge (if applicable) clearly before we attend.
🔑 Can I get an upfront estimate before booking a locksmith?
Absolutely. Final costs depend on the scope of the project, so please contact us to describe the issue and we can provide a clear, no-obligation estimate upfront.
🔑 What payment methods can I use for locksmith services?
Cash, Visa, Mastercard, American Express, Maestro, V PAY, Discover, Diners Club and JCB.
Security & Insurance
🔑 Are your locksmiths DBS checked?
Yes. All our locksmiths complete a full DBS check, giving you peace of mind that your property is in safe, professional hands. Also, we are proud to be a Which? Trusted Trader.
🔑 Are your locksmiths insured?
Yes. We fully insure all our staff for your protection.
🔑 Should I change my locks after moving house?
Yes. Changing your locks after moving ensures you know exactly who has keys to your property and improves your home security.
🔑 Do I need ID to get back into my house, and what happens if it’s inside?
Yes. For your security, a professional locksmith must verify that you are the rightful occupant before or immediately after gaining entry to your property. As a result, we help protect homeowners from unauthorised entry.
If you have identification on you, we can accept a valid driving licence or a digital utility bill that matches the address.
If your ID is inside the property, don’t worry — this is very common during emergency lockouts. We can still assist you. After we gain entry safely, we will ask you to provide your identification from inside the property.
If you have no documents available, we may ask a neighbour to confirm your residency or contact your landlord for verbal confirmation before proceeding.
These checks are in place to protect homeowners and ensure our emergency locksmith services are carried out responsibly and securely.
🔑 What is ‘lock snapping’ and how can I prevent it?
Lock snapping is a common burglary technique affecting certain euro cylinder locks. Therefore, we can upgrade your locks to anti-snap, high-security cylinders to reduce the risk.
🔑 What is a master key system and how does it work?
A master key system allows one key to open multiple locks while individual keys only open specific doors. Especially useful for landlords and businesses.
🔑 Do you carry out locksmith work for insurance claims after a break-in?
Yes. We regularly carry out locksmith work following break-ins, attempted burglaries and lock damage across South London.
If your property has been compromised, we can attend quickly to secure your home or business. We can carry out non-destructive entry where possible. However, if the lock is severely damaged, replacement may be necessary to restore security.
In addition, we can provide clear, itemised invoices and supporting documentation to help with your insurance claim. We complete all work to meet professional standards suitable for insurance purposes.
For more information please visit our insurance work page.
Key Cutting & Replacement
🔑 Can I get keys cut while I wait?
Yes, absolutely! We provide fast, accurate key cutting while you wait at our Wallington shop. Most standard household keys (cylinder and mortice) take only a few minutes to duplicate.
🔑 I lost my keys! Can you make a new key without the original?
We can create a replacement key directly from the lock. Please e-mail us a photo of the lock, and we’ll take a look and get back to you right away with your options.
Service Areas
🔑 Which areas of London do you serve?
We cover South London including South Croydon, Sutton, Mitcham, Morden, Carshalton, Wallington, Beddington, Cheam, Thornton Heath and surrounding areas. Additionally, we also cover Surrey, including Purley and Banstead.
🔑 Do you repair uPVC door locks on site?
Yes. We repair and replace faulty uPVC door locks on site across London. We carry a wide range of multipoint locking mechanisms and British Standard anti-snap cylinders to complete most repairs on the first visit.
🔑 Do you repair uPVC window mechanisms on site?
Yes. We repair and replace faulty uPVC window locks and mechanisms.